Refund and Cancellation policy

This Refund & Cancellation Policy applies to all services provided by PIXELTRE SOLUTIONS OPC PRIVATE LIMITED. Our company offers digital services such as website development, digital marketing, branding, and software-related services. Since these are service-based offerings and not physical products, refunds are handled accordingly.

14-Day money-back guarantee

We are confident that you will love using PixelTre. Still, if you are not fully satisfied, we offer a full refund within 14 days of your original purchase — no questions asked.

Conditions for refund

You are eligible for a full refund if

• Cancellation requests will be accepted within 7 days of making the payment, only if no work has been initiated. Once the project planning, design, development, or any related service work has started, cancellations or full refunds will not be possible.
• PIXELTRE SOLUTIONS OPC PRIVATE LIMITED For projects with milestones, refunds, if applicable, will only be considered for portions of the project that have not yet been worked on. Any completed work will not be eligible for a refund.
• Certain services are non-refundable once initiated. These include domain registration, hosting services, SSL certificates, third-party licenses, and digital marketing services such as SEO, Google Ads, and social media marketing if the campaign has already started. Any work already delivered or in progress is also non-refundable.
• If you are not satisfied with the delivered service, you may request revisions. Our team will review and make reasonable modifications as per the agreed project scope. Refunds are not provided for dissatisfaction after service delivery, but we ensure proper revisions.
• If a refund is approved based on valid grounds, it will be processed within 10–15 business days to the original payment method.

How to request a refund

Simply follow these easy steps

1. 1

   Submit a support ticket through our [Contact Page].

   If you're experiencing any issues or need assistance, our support team is here to help. Simply visit our [Contact Page] and fill out the support ticket form with the relevant details.

2. 2

   Share your order ID, email, and a quick description.

   Once we receive this information, our team will review it and get back to you as soon as possible. Thank you for your cooperation!

3. 3

   Our team will review and process your refund request.

   Thank you for reaching out. We've received your refund request and our team is currently reviewing the details.

Refunds will be issued to the original payment method used at checkout.

Non-refundable situations

PixelTre reserves the right to suspend or terminate any user account without prior notice for reasons including but not limited to

• Purchases made through unauthorized sources.
• Requests based on lack of features not available in the product description.
• Downgrades from a higher-tier plan after extensive usage.

Refund processing time

Once your refund is approved, it may take 5–10 business days for the amount to reflect in your bank statement, depending on your payment provider.

We appreciate your feedback

If you choose to request a refund, we would be grateful if you could let us know why. Your feedback helps us improve PixelTre for future users!